Prices and payment

Each item is listed with a price including VAT. In the shopping cart, you can see the total price including all fees, VAT, shipping and payment. Payment terms are indicated in the shopping cart depending on the selected payment method. Shipping conditions are specified in the shopping cart depending on the selected shipping method.

We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Ordering

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is an error in the order confirmation, you must immediately contact us at info@mapart.se.

Right of withdrawal

Your right of withdrawal (the withdrawal period) is valid for 14 days. You can create a return by pressing " Return Request " below and using our self-earning service. The cooling-off period begins on the day you received the item or a substantial part of it. Remember that you are responsible for the shipping cost back to us.

The right of withdrawal does not apply if:

Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.

Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.

When you have exercised your right of withdrawal:

You are obliged to keep the item in the same good condition as when you received it. You may of course carefully examine our products. If the product is damaged or lost due to your carelessness, you lose the right of cancellation.

Complaint

The right of complaint covers goods that are faulty according to current consumer protection legislation.

If you wish to make a complaint regarding a manufacturing defect on an ordered item, you must contact our customer service as soon as possible after you discover the defect.

Claiming an item within two months is considered to be within a reasonable time frame to discover a manufacturing defect. We reserve the right to refuse complaints. The right to complain only covers original faults (and not faults which are due, for example, to the product's normal shelf life having passed or which have arisen due to normal wear and tear).

You must be able to prove that the item was purchased from Mapart.se and, in such a case, please contact our customer service at info@mapart.se with a receipt/order confirmation and a picture of the error.

Shipping costs in case of complaints are always paid by Mapart.

Customs duties

Customers who order from countries other than Sweden may be liable to pay customs duties. Customs duty is not included in the price and is not reported before you confirm your purchase. Any customs duty is paid by the customer to the customs of the country to which we deliver.

Cookies

This online store uses cookies according to the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. Cookies exist as session cookies and as cookies that are permanently stored on your computer. During your first visit to the online store, your browser is assigned a session cookie that is unique and is used to not confuse you as a user with other users. To be able to use the online store, you should allow cookies in your browser. This type of cookie is used solely to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to provide you with a better customer experience and support.

Deliveries

The delivery time is specified in the shopping cart under the respective shipping method. If an item has a different delivery time, it is indicated next to the respective item.

If you have chosen cash on delivery as the shipping method, your goods will remain in the post office for four weeks. Unclaimed goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently SEK 300

Personal data

By shopping at MapArt, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

MapArt is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

• What is personal data?
  Personal data is all information that can be directly or indirectly attributed to a natural person.


• What information do we store?
  In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.


• Legal basis
  In connection with a purchase, your personal data is processed to complete the agreement with you.
  Marketing, campaigns and similar mailings take place with your consent.


• What information is shared and for what purpose?
  Payment provider
  
• When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
  The payment providers (payment services) we use include: Klarna, direct payment, Paypal.


• Freight company
  In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
  The shipping companies we cooperate with include: DHL, PostNord, UPS.


• Newsletter
  If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
  We use for sending newsletters.


• The right of access
  You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.


• Right to rectification
  You have the right to ask us to update incorrect information or supplement information that is incomplete.


• The right to be forgotten
  You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).


• Responsible for data protection
  MapArt is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
• 
  This is how we protect your personal data
  We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.